Before you book
- How do I make a booking on your website?
Use our website: https://minsktransfer.by/ , choose your destination, type of car, departure and arrival point; destinations and the price will appear automatically, then press the button «Select» and «Book Transfer». Then simply follow boking procedure.
- How do I pay for my transfer?
Your reservation and transfer can be paid cash or Visa\MasterCard to the driver upon arrival. At that moment we working on online payment methods. If you have a return reservation you can do prepaid for return trip as well.
- My hotel (address) is not listed. How can i specify the hotel that i`m going?
For private transfers, you do not need to select a hotel from the list. This is because the private transfers are a door-to-door service and will take you to the exact address that you specify in booking process.
- My company requires an invoice, can you provide one?
Yes we can provide you with an invoice if required. In order to request an invoice, please send an email with all your details to firstname.lastname@example.org after making your booking. The Accounts Department will prepare it and send it to you by email.
- Will anyone else be travelling in the vehicle I book?
All our private transfers are exclusive so the vehicle will be reserved for your only.
Before you travel
- What luggage entitlement will I have?
You can bring 1 bag or suitcase per passenger seat in the vehicle selected, with a maximum combined size of 158 cm (70cm length + 50cm height + 38cm width) and hand luggage, such as handbags & small bags (camera bags or similar).
Your luggage entitlement is therefore defined by the size of vehicle you book. For example, a 4 seater taxi has space for 4 bags or small suitcases, as well as small hand luggage items to be carried in the cabin. An 8 seater minivan has double the luggage capacity. If you are in any doubt as to whether your luggage will fit in the vehicle, please upgrade to a larger one to ensure that you have a comfortable journey.
- Where will I meet the driver when I arrive?
For private transfers, drivers wait in the arrivals hall with a board with the lead passenger’s name or the MinskTransfer logo on it.
- What happens if I can’t locate my driver?
If you have any trouble locating your driver on arrival then please call our 24/7 Duty Manager numbers displayed at the bottom of your booking voucher.
For transfers to the airport, if you have not located your driver within 5 minutes of the scheduled pickup time, please call us immediately for assistance.
- What happens if my flight is delayed?
All flights are monitored for delays to ensure that your driver will be waiting for you at the correct time. However, as a backup measure, please call us on our 24/7 Duty Manager numbers displayed at the bottom of your booking voucher if you become aware of any delay to your flight which may affect your transfer.